Processes                   

The type of process used in providing services and creating products depends on the specific needs of the client.   For something as simple as creating a set of DVDs of pictures the process would consist of a meeting to establish the overall requirement and  work together to create the DVD picture albums and burning of the final DVDs and labeling of the DVDs.

For more complex products, like creating an internet web site the process methodology has the following steps or features:

1. 1.  Project Planning:  A meeting  will be arranged to achieve an overall understanding of the client's needs and expectations. In this meeting or subsequent meetings, a draft Project Terms of Reference will be produced that contains project background, project description, project plan, project scope and project cost.  An example of a generic Project Terms of Reference can be viewed by clicking on Project Terms of Reference. 
    

2. 2. Project Execution:  On joint agreement to the final Project Terms of Reference, work will begin on setting up the draft web site.  The draft site will be temporarily set up on Miller's Imagery's web based server for on line access and review by the client.  Initially this draft site will be a skeleton of what the eventual site will look like.  As work progresses the client can see progress and suggest required changes.  This process will continue until the client is satisfied that the site is ready to go public or "publish".   At this point the site will be moved to a web based server of the client's choice.
    

3. 3.  Project Change Control:  The draft web site will contain a link to a web page titled Project Status.  This page will contain a tabular log of changes and revisions, issues and  overall progress.  It will also detail the daily hours logged against the project for tracking of project completion and cost status.  Each week an e-mail summary or copy of the Project Status Report will be provided.
    

4. 4. Project Costing & Payment:   Once the site is published, the client will be invoiced for the project hours up to the point of project completion or publishing of the site.   Additional project time and costing after project completion will be covered by a separate maintenance agreement (typically covered in the initial Project Terms of Reference).
    

5. 5.  Web Site Maintenance & Revisions:  The client will have two main choices for ongoing maintenance and revisions:  One choice will be to use Miller's Imagery for all maintenance and web site revisions.  The second choice would be for the client to make on line changes to the site web pages using  web site software and  to use Miller's Imagery for other major maintenance or site changes.  This  will be covered by an agreement on a Maintenance Terms of Reference.